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翻訳と辞書　辞書検索 [ 開発暫定版 ] スポンサード リンク Shep Hyken ： ウィキペディア英語版 Shep Hyken Shep Hyken is a customer service expert, author, and speaker. His book, ''The Amazement Revolution'', was a bestseller on lists compiled by the ''New York Times'', the ''Wall Street Journal'', and ''USA Today''. He is a spokesperson on the subject of customer service who is often interviewed on Fox News. He is the founder of Shepard Presentations which has provided customer service advice to a range of companies including Fortune 100 organizations. Hyken has been awarded the Council of Peers for Excellence (CPAE) by the National Speakers Association and installed into their Speaker Hall of Fame , and he was the President of the National Speakers Association from 2014-2015.〔National Speakers Association (Past Presidents ) Page accessed July 31, 2015〕 ==Customer Service Expert== As an authority on customer service, Hyken's message is that, in dealing with customers, businesses should be honest, courteous, and train their staff appropriately. He has been interviewed several times on Fox News, where he has weighed in on several customer service scandals, including complaints against Trump University, the General Motors recall, the UPS and Amazon delay in holiday shipping, and Comcast's refusal to close accounts at customer request. Hyken started Shepard Presentations in 1983. He is frequently engaged as a customer service speaker. In 2003, he started The Customer Focus. His message focuses on building customer loyalty, customer relations, and awareness of the customer experience. Many of his talks are recorded and viewable online as webinars.〔(【引用サイトリンク】url=http://www.hyken.com/news-media/ )〕 抄文引用元・出典: フリー百科事典『 ウィキペディア（Wikipedia）』 ■ウィキペディアで「Shep Hyken」の詳細全文を読む スポンサード リンク 翻訳と辞書 : 翻訳のためのインターネットリソース Copyright(C) kotoba.ne.jp 1997-2016. All Rights Reserved.